you an existing owner in need of a refresher on Boatsbooking.com? Or
are you a potential new owner wondering how we work? This should
answer some basic questions you may have about how Boatsbooking.com
works for you!
will use the Boatsbooking.com website or mobile application to
reserve any of their boats through our platform. Once a reservation
is made and boatsbooking.com receives the amount for the reservation
guarantee deposit, an immediate notification by email, or automatic
notification (download our app!). To respond to the customer, you
will be asked to create an offer for the customer, based on the
details provided. You can also decline your inquiry, although we
always recommend that you create an offer, as you will be able to
modify the terms as necessary. If the client approves the offer, the
reservation made is continued. All booking transactions must be made
through boatsbooking.com. Any attempt to share emails, phone numbers,
websites and / or social profiles will be blocked until the
reservation is approved according to our terms of service. Any
exchange of information prior to approval may result in account
Boatsbooking.com deducts a service fee of 7.5% from the total amount
of the reservation. (You will need to consider taxes and any other
applicable fees in the price you list in your listing or in any offer
made to a customer.) If the transaction is in USD, boatsbooking.com
will deduct an 7.5% service fee. If there is a need for currency
conversion will always be the 7.5% of the ammount
only charge the amount equivalent to 7.5% of the total cost of the
rent, the pending balance or total balance of the payment will be
made by the client directly at your marina or location when you show
the boat agreed with the client, you will will pay in full minus our 7.5% commission which remains as a guarantee of the client's
reservation giving you the assurance that it is a closed deal.
Please check the cancellation policies for owners by clicking HERE.
Any claim must be submitted within 48 hours after the end of the
are the benefits of joining boatsbooking.com as a boat owner?
Boatsbooking.com we have cutting-edge technology to reach more
customers, we also innovate with simple and secure reservation
processes, which today makes us the world leader in online boat
rentals. We offer the most extensive catalog of boats in 175
different countries to more than 5,500 different destinations to and
to our hundreds of thousands of visitors that we have per year
you're a new owner reviewing us or an existing owner wanting an
update on how we help your business, remember these ways
boatsbooking.com is your best friend.
deal with clients all over the world. This gives you a larger pool of
clients helping you receive inquiries from clients that you might not
otherwise have found or who would have found you!
help with your web presence. By having a Boatsbooking.com profile,
you improve your online presence, especially if you have or receive
positive reviews from satisfied Boatsbooking.com customers.
offer both you and your clients an easy and comfortable way to book.
They check your boat and they will see the published price to reserve
customer support. Our world-class customer service team is available
24 hours a day, 7 days a week by phone and email. This means that
both you and the interested boat renter can get help at any time.
we help you manage your business and your reservations from a mobile
device. You don't need to be in an office or next to a computer to
respond to clients or verify their reservations! Download our
application to receive reservation notifications in real time. We
respect the cancellation policies. If a customer cancels within a
certain period of time.
I receive payment for my boat rental through boatsbooking.com?
It is important to know that Boatsbooking.com only charges customers
a security deposit equal to 7.5% of the total cost of their boat
rental. Customers pay for a reservation in full when they physically
confirm at their location that the boat corresponds to the
characteristics of their offer, this payment will be made directly at
the location of the location of the boat that has been rented. That
is the total price of the reservation.
boatsbooking.com don’t accept full payment for my boat rental?
of the time, deposits are used for the following:
reserve a boat and ensure that the client takes the reservation
security in case problems arise during the rental.
sure you get paid if a customer cancels within a specified period of
addition, on the other hand, in this way we create trustworthiness to
customers by having the opportunity to pay you directly the balance
of your reservation after your deposit.
if i have a technical problem on the site or the app?
website / app is not working properly, what happens?
you experience a technical problem with our website or app, try these
quick solutions before contacting support:
you using Internet Explorer? Internet Explorer may eventually
experience compatibility issues with boatsbooking.com. If you have a
problem and use Internet Explorer, try using any other browser like
Google Chrome, FireFox, or Safari to see if that fixes the problem.
you are using the website through a supported browser like Chrome,
but have a problem, try clearing your cache and / or cookies. If you
have used boatsbooking.com in the past, you may have something saved
that is preventing you from progressing on the site.
you are using our application on your iPhone or Android and have a
problem, make sure you have the most current version of the
application downloaded. You can also try using the mobile website
from your phone instead of the app by going to www.boatsbooking.com
from your web browser.
we want to make sure boatsbooking.com runs smoothly, so if the steps
above don't correct the problem you've encountered, please contact us
to let us know and provide us with which browser or mobile device you
are using so our team can products you can take a look at it and make
sure we don't have a mistake.
do I need to use boatsbooking.com for my reservations?
you wonder why I should keep reservations and transactions on
boatsbooking.com and why not continue to handle my reservations and
promotions as I have been doing?
has thousands of customers around the world looking for aquatic
experiences. By using boatsbooking.com, you agree to our Terms of
Service, which state that all reservations must go through our
platform. We want to continue sending you references and, to do so,
the reservation and deposit of your reservation must be through our
do I send a message or communicate with a customer?
send a message to a client, after making and confirming your
reservation, click on the "bookings" button in the query.
From there, you will see the option "chat box". Click on
that to bring up a text box where you can type your message and send
it to the customer. Make sure to enter Box said in the query view to
see the customer's response when you receive a reply notification.
do I create a post?
you must create a user, to later enter to register your boat, proceed
to register your boat by first selecting the type of boat, place
where it is located and then continue to express add to follow the 5
steps indicated in this part, accept terms and conditions giving the
option of giving more details, ending and registering the new
publication. Welcome to boatsbooking.com! You will receive an email
or automatic notification from boatsboking.com notifying you of this
creating a post, be sure to set a realistic price in case the
customer picks the deal and books. You can make changes or add
information if you need to change or adjust the time, date, vessel,
or if your vessel comes with an operator or a captain or not, you can
change those details in your offer, but you MUST add a price before
shipping the offer, boatsbooking.com will always be informed of such
changes. Remember, you can always go back and edit your post later if
do I decline a reservation?
understand that you can not always guarantee a reservation, however
when you registered your boat we have a calendar where you can block
your busy or unavailable dates for each request. We always recommend
that owners try to create a new post, even if they have to change or
edit the trip details. We have seen that clients tend to be flexible
regarding dates and times. It's best to try reposting for an
alternate date or time you have available to see if you can still
finish a reservation. However, if you absolutely must decline a
booking, boatsbooking.com will have to offer a similar option to the
customer in your area.
you receive the notification you have a query, you can click the link
in the email to take it to your inbox.
new query should be at the top of your inbox labeled "inbox."
You will be able to see a snapshot of the trip details. If it is not
available and you do not want to create an a new post offer with
different options for the client, we ask that you contact us directly
How do I edit my price on my boatsbooking.com listing?
you need to update your rates? Follow these steps:
into your boatsbooking.com account Click the arrow next to your name
in the upper right hand corner of the screen and select Your Ads.
Edit prices on the list you want to edit. You can also access Prices
by clicking Edit Vessel and the Prices tab on the left.
can add custom prices per hour or per day. (You can select more than
one of these options). Be sure to use the "5 steps" section
to explain your fees in detail.
you have any further questions, please contact us at
happens if a client does not show up for their reservation?
your guests do not show up for the trip, we recommend that you enter
our platform and check if there is any message from the vessel's boat
renter, if it is negative, immediately call our 24/7 support service.
Sometimes the addresses are wrong or the customers are in the wrong
location or they are simply stuck in traffic.